1.Ensure that Bluetooth and location permissions are enabled on your phone.
2.Make sure the printer is not connected to another phone or app.
3.Try restarting both the printer and the app, then attempt to reconnect.
4.If the issue persists, please contact customer support.

1.Ensure the print head is clean. When the device is turned off, use an alcohol swab or cleaning pen to wipe the print head.
2.Confirm that the printer cover is properly closed.
3.Increase the print density in the printer settings.
4.Use high-quality thermal paper for better print results.

1.In the PDF editing page, select "Dither" under the "Filter" option. You can preview the watermark effect in the preview area.

1.We apologize, but color printing is not supported at the moment. The current thermal printing technology only supports monochrome printing, and you will need to use the appropriate monochrome thermal paper.

1.Ensure Proper Paper Loading: Check if the paper is loaded correctly according to the printer’s instructions. Make sure it is not installed backward.

1.Ensure the paper tray cover is properly closed. 2.Try reloading the paper. Place the paper (for label paper, make sure to use at least three sheets) and close the cover. Press and hold the feed button until you hear a beep, then release it. Wait for the printer to recognize the paper before trying to print again. 3.Check the printer settings. Ensure the paper type setting matches the actual paper you are using. 4.For certain special papers, the printer may not recognize them. Please contact customer support for more information.

1.If you have any questions or feedback, you can let us know through the "Feedback" section. Alternatively, you can contact us via email at: support@futureprt.com

a.ตรวจสอบให้แน่ใจว่าโทรศัพท์มือถือเปิดบลูทูธและสิทธิ์การระบุตำแหน่งแล้ว;
b.ตรวจสอบให้แน่ใจว่าเครื่องพิมพ์ไม่ได้เชื่อมต่อกับโทรศัพท์มือถือหรือแอปอื่น;
c.ลองรีสตาร์ทเครื่องพิมพ์และแอปแล้วเชื่อมต่อใหม่อีกครั้ง;
d.หากขั้นตอนข้างต้นไม่สามารถแก้ปัญหาได้ โปรดติดต่อฝ่ายบริการหลังการขาย.

a.ตรวจสอบให้แน่ใจว่าหัวพิมพ์ไม่มีสิ่งสกปรก ในขณะที่อุปกรณ์ปิดอยู่ ให้ใช้สำลีชุบแอลกอฮอล์หรือปากกาทำความสะอาดเช็ดหัวพิมพ์;
b.ตรวจสอบให้แน่ใจว่าฝาบนของเครื่องพิมพ์ปิดสนิทแล้ว;
c.ปรับความเข้มของการพิมพ์ในตั้งค่าเครื่องพิมพ์ให้สูงขึ้น;
d.เลือกใช้กระดาษพิมพ์ความร้อนคุณภาพดี.

a.ในหน้าการแก้ไข PDF ให้เลือกตัวเลือก “ฟิลเตอร์” และเลือก “การสั่น” คุณสามารถดูผลลัพธ์ของลายน้ำในพื้นที่แสดงตัวอย่าง.

a.ขออภัยในความไม่สะดวก ขณะนี้ยังไม่รองรับ เทคโนโลยีความร้อนที่ใช้อยู่ในปัจจุบันรองรับเฉพาะตัวอักษรสีเดียวเท่านั้น จำเป็นต้องซื้อกระดาษความร้อนที่สามารถพิมพ์สีเดียวได้.

a.ตรวจสอบให้แน่ใจว่ากระดาษใส่ถูกด้านแล้ว โปรดติดตั้งกระดาษตามคำแนะนำการใช้งานของเครื่อง;
b.ตรวจสอบให้แน่ใจว่ากระดาษเป็นกระดาษความร้อน โปรดซื้อกระดาษความร้อนเพื่อใช้กับเครื่อง;
c.หากตรวจสอบข้างต้นแล้วไม่พบปัญหา โปรดติดต่อฝ่ายบริการหลังการขาย.

a.โปรดตรวจสอบให้แน่ใจว่าฝาครอบช่องใส่กระดาษปิดสนิทแล้ว;
b.ลองเรียนรู้กระดาษ ใส่กระดาษให้เรียบร้อย (ต้องใส่กระดาษฉลากอย่างน้อยสามแผ่น) และปิดฝาครอบด้านบน กดปุ่มเดินกระดาษ ค้างไว้จนได้ยินเสียงบี๊บแล้วปล่อย รอให้เครื่องพิมพ์ตรวจจับกระดาษแล้วลองพิมพ์อีกครั้ง;
c.ตรวจสอบการตั้งค่าเครื่องพิมพ์ ประเภทกระดาษต้องตรงกับประเภทกระดาษที่ใช้งานจริง; d.กระดาษพิเศษบางประเภทอาจไม่สามารถตรวจจับได้ โปรดติดต่อฝ่ายบริการหลังการขายเพื่อขอข้อมูลเพิ่มเติม.

a.หากคุณมีคำถามหรือข้อเสนอแนะใด ๆ คุณสามารถแจ้งให้เราทราบใน “ข้อเสนอแนะ” หรือส่งอีเมลถึงเรา อีเมล: support@futureprt.com

a.Đảm bảo điện thoại đã bật Bluetooth và quyền định vị;
b.Đảm bảo máy in không kết nối với điện thoại hoặc ứng dụng khác;
c.Thử khởi động lại máy in và ứng dụng rồi kết nối lại;
d.Nếu các bước trên không giải quyết được vấn đề, vui lòng liên hệ với dịch vụ hậu mãi.

a.Xác nhận đầu in có bị bẩn không, trong trạng thái tắt thiết bị, dùng bông tẩm cồn hoặc bút làm sạch để lau đầu in;
b.Xác nhận nắp trên của máy in đã được đóng chặt;
c.Tăng độ đậm của bản in trong cài đặt máy in;
d.Chọn giấy in nhiệt chất lượng tốt.

a.Trong trang chỉnh sửa PDF, chọn tùy chọn “Bộ lọc” và chọn “Rung”, bạn có thể xem hiệu ứng hình mờ trong khu vực xem trước.

a.Rất tiếc, hiện tại không hỗ trợ, công nghệ in nhiệt hiện tại chỉ hỗ trợ in đen trắng, cần mua giấy in nhiệt tương ứng để sử dụng.

a.Xác nhận giấy có bị lắp ngược không, mặt có keo dính để ở phía trên, không có keo dính đặt ở bên dưới, vui lòng lắp giấy đúng theo hướng dẫn sử dụng của máy;
b.Xác nhận giấy là giấy in nhiệt, vui lòng mua giấy in nhiệt để sử dụng với máy;
c.Nếu đã xác nhận các bước trên mà vẫn không giải quyết được, vui lòng liên hệ với dịch vụ hậu mãi của chúng tôi.

a.Vui lòng đảm bảo nắp khoang giấy đã được đóng chặt; b.Thử cho máy học khổ giấy. Đặt giấy vào (cần đặt ít nhất ba tờ giấy nhãn) và đóng nắp trên lại, giữ nút màu vàng trên nắp máy in, khi nghe thấy tiếng bíp thì thả ra, đợi máy in nhận diện giấy rồi thử in lại; c.Kiểm tra cài đặt máy in, khổ giấy cần phải khớp với loại giấy thực tế đang sử dụng; d.Một số loại giấy đặc biệt có thể máy không nhận diện được, vui lòng liên hệ với dịch vụ hậu mãi để biết thêm thông tin.

Nếu bạn có bất kỳ câu hỏi hoặc ý kiến nào, bạn có thể thông báo cho chúng tôi trong “Phản hồi ý kiến”. Hoặc liên hệ với chúng tôi qua email. Email: support@futureprt.com